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Get in touch

Our phoneline and email address is monitored 09:00 to 16:30 Monday to Thursday, and 09:00 to 15:30 on Fridays (except for Bank Holidays when our offices are closed).

While we make every effort to answer all calls during office hours, you may occasionally get our answerphone due to a high volume of calls or team shortages. If this happens, please leave a message and we will call you back.

If you are a member of the media looking for comment or assistance with a story, please contact Prominent PR:

T: 01473 276127
E: suffolkmind@prominentpr.co.uk

Please note, Prominent PR are not able to assist with mental health enquiries or signposting. Please contact 0300 111 6000 or info@suffolkmind.org.uk for mental health support.

We welcome all feedback. If you have any comments, suggestions or compliments, please complete our feedback form below.

At Suffolk Mind we are committed to providing the best possible service for our service users. We hope that service users, carers, the general public and the representatives of the agencies we work with will not have any cause for complaint concerning the nature or quality of our service. However, if you have any complaints, we will respond to these in a positive way and try to resolve them as quickly as possible.

Suffolk Mind respects the right of an individual to:

• Make a complaint
• Complain in confidence
• Be heard
• Have the complaint investigated
• Have the complaint dealt with speedily and effectively
• Receive an appropriate answer and response

To make a complaint or for further information, please read our Complaints Policy.

For any whistleblowing concerns, visit our Whistleblowing page.